Shipping policies
Key information:
- Order cutoff time: Orders placed before 5:00 PM CET are processed on the same business day.
- Order processing time: 1–2 days (Monday–Friday).
- Package transit time: 4–6 days (Monday–Friday).
- Total delivery time: 5–8 business days from the time the order is placed.
- Shipping costs: Free shipping within Poland and the United States.
Fulfillment and delivery process:
After placing your order, you will receive an email confirming its acceptance. Then, once the package has been prepared and shipped, we will send you an email with a tracking number, which will allow you to monitor the delivery at every stage of transportation. Order processing takes 1–2 days (Monday–Friday), and package transit time is usually 4–6 days (Monday–Friday). From the time the order is placed until the package is delivered, it usually takes 5–8 business days.
Possible delays
In the event of a delay, please wait an additional 3 days (Monday–Friday). If the package still has not arrived after this time, contact us at info@dominoza.com so that we can investigate the situation.
Order cancellations
If you wish to cancel your order, contact info@dominoza.com immediately. An order can only be canceled if it has not yet been shipped. If the product has been shipped, please follow the return procedure described in the Returns and refunds policy.
Damaged or incorrect products
If you receive a damaged or incorrect product, email info@dominoza.com as soon as possible, including clear photos and a brief description of the problem. After verification, we will arrange a replacement or send the correct product at no additional cost.