Frequently Asked Questions
When will my order be processed?
Orders placed before 5:00 PM CET are processed on the same business day.
Order processing time is 1–2 days (Monday–Friday).
How long does delivery take?
Transit time is 4–6 days (Monday–Friday), and the total delivery time is 5–8 business days from the date the order is placed.
Is shipping free?
Yes, shipping within Poland and the United States is free.
Can I track my shipment?
Yes. Once your shipment has been dispatched, you will receive an email with a tracking number that you can use to monitor the delivery status.
What should I do if my delivery is delayed?
If your delivery is delayed, please wait an additional 3 days (Monday–Friday). If the shipment still has not arrived after this time, contact us at info@dominoza.com so we can investigate the situation.
What is the return period?
You have 30 days from the delivery date to return the product.
What conditions must the product meet for the return to be accepted?
The product must be:
- The product must be unused.
- The product must be in its original packaging with all tags.
Returns after 30 days will not be accepted.
When will I receive my refund?
Approved returns are refunded to the original payment method within 7 days.
The time it takes for the refund to be credited may depend on the payment provider.
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